Refund policy

Refund Policy — WagBurrow. We want you and your pet to love your order. If something arrives damaged, defective, or is the wrong item, contact us within 30 days of delivery at dave911941@gmail.com with your order number and a photo of the issue, and we will arrange a replacement or a refund. Because our products ship directly from our suppliers, please allow us to confirm the issue with the supplier first — this usually takes 1–3 business days. Refunds are issued to your original payment method once the return or replacement is confirmed. Items that have been used, washed, or damaged by the customer are not eligible for a refund. If your order hasn't arrived within the delivery window shown at checkout, contact us and we will check the tracking with the supplier.